Refund Policy

This Refund Policy applies to paid PracEasy subscriptions for CA firms. Client portal access is included with the firm's plan and is not billed separately to end clients by PracEasy.

1. Free trial / evaluation

If a free trial or evaluation period is offered, you may cancel before it ends without charge. Once a paid period begins, fees for that period are generally non-refundable except as stated below.

2. Cancellations

You may cancel renewal at any time by contacting support@praceasy.in. Access continues through the end of the then-current paid term unless otherwise agreed in writing.

3. Refunds

• Duplicate or erroneous charges — refunded in full after verification.
• Service not provisioned — if we fail to activate a paid subscription after successful payment, you may request a full refund.
• Material outage — prolonged unavailability attributable to PracEasy may qualify for a pro-rata credit at our discretion.
• Change of mind after paid term starts — typically not refundable; we may offer goodwill credits on a case-by-case basis.

4. How to request

Email support@praceasy.in with your firm name, registered email, invoice/payment reference, and reason. We aim to respond within 5 business days. Approved refunds are returned to the original payment method within 7–14 business days, subject to your bank or payment provider.

5. Contact

Billing questions: support@praceasy.in. See also Terms of Service.